FREQUENTLY ASKED QUESTIONS

Registration closes 26 February 2027.

You will receive a confirmation email along with further event details and next steps.

Yes. Please contact DNA Events & Travel if your details change. Note that some changes may not be possible after certain cut-off dates. Beyond certain cut-off dates there may be items non-refundable or partial refundable.

Yes. Please indicate this during registration and DNA Events & Travel will assist with arrangements. Additional costs will apply. Seek approval from your manager for pre or post conference travel extension.

Yes. Partner Registration is available for $9,999 and includes return flights, airport transfers (on official group travel dates), conference session access, the welcome function, celebration dinner, and private room accommodation for the duration of the conference, with the room supplement upgrade included in the registration fee.

Yes, for attendees travelling on the main group flights. Please look out for staff holding PSK signage on arrival. If you are travelling outside these times, we can assist with alternative transfers (additional fees apply).

Your registration includes flights, accommodation, conference sessions, transfers to and from airport on group dates.

Yes, daily breakfast is included during your stay at the hotel.

Lunch and dinner is included on Saturday and Sunday.

Please include these during registration. We will ensure dietary requirements are accommodated across all group functions.

All rooms are run of house rooms within the Hyatt Regency Tokyo, if you wish to upgrade, this will be at your own expense.

During registration, guests will have the opportunity to nominate their preferred roommate or request a single room upgrade, subject to availability.

The cost to upgrade to your own room is $285 per night.

Business casual for conference sessions and smart casual for evening events.

Yes. The event app will include your full itinerary, schedule, notifications, and key event information. You will be notified once it is available to download.

Yes. The itinerary will include some free time for attendees to explore Tokyo or enjoy personal activities.

All Conference sessions will be held onsite at Hyatt Regency Tokyo.

Visa requirements vary depending on your nationality. Most Australian passport holders do not require a visa for short stays, however it is your responsibility to check current entry requirements prior to travel.

May is one of the best times to visit Tokyo, with mild temperatures typically ranging between 15°C and 25°C. Conditions are generally comfortable with low humidity.

Japan operates on Japan Standard Time (JST), which is GMT+9.

Japan uses Type A plug sockets with 100V power. Australian travellers will require a travel adapter.

The local currency is Japanese Yen (JPY). Credit cards are widely accepted, however it is recommended to carry some cash for smaller purchases.

Yes, travel insurance is strongly recommended. DNA Events & Travel can assist, please email travel@dnaevents.com.au.

For any enquiries, please email events@dnaevents.com.au or call +61 2 8084 6923 and our team will be happy to assist.

Please contact local emergency services first if urgent assistance is required, then notify the DNA Events & Travel team as soon as possible so we can assist further.