Frequently asked questions

Registrations close on 31 October 2026. The registration window you select determines how much PSK subsidises: Window 1 is 100% covered, Window 2 is 75% covered with a $1,250 contribution, and Window 3 is 50% covered with a $2,500 contribution.

If you cancel after 31 January 2027, a minimum cancellation fee of $500 will apply, and additional supplier fees may apply depending on commitments already made.

You will receive a confirmation email along with further event details and next steps.

Yes. Please contact DNA Events & Travel if your details change. Note that some changes may not be possible after certain cut-off dates. Beyond certain cut-off dates there may be items non-refundable or partial refundable.

Yes. Please indicate this during registration and DNA Events & Travel will assist with arrangements. Additional costs will apply. Seek approval from your manager for pre or post conference travel extension.

Friday 14th May, Monday 17th May and Tuesday 18th May are designated conference workdays. Annual leave is not required for these days.

If you are travelling on any other days before or after the conference, you will need to apply for annual leave.

Yes, for attendees travelling on the main group flights. Please look out for staff holding PSK signage on arrival. If you are travelling outside these times, we can assist with alternative transfers (additional fees apply).

Your registration includes return flights, twin share accommodation, conference sessions, welcome event, gala dinner, meals included within the conference itinerary, transfers to and from the airport on group dates, and complimentary travel insurance.

The Own Room Upgrade is optional and can be selected during registration. It is paid via salary sacrifice through PSK payroll.

• Salary sacrificed as a pre-tax payroll deduction
• 12 payroll deductions of $100 pre-tax per pay (approx. $68 net for majority of staff)
• First deduction: 9 November 2026 · Final deduction: 14 April 2027
• Actual after-tax cost depends on your personal tax rate - estimated savings start from 32%

Yes. Partner Registration is $3,500 GST free and includes return economy airfares from metro cities ex Australia, conference attendance, welcome event, conference sessions, gala dinner, meals within the conference itinerary, and airport / event transfers where applicable. Accommodation is not included - because partners stay with their PSK delegate, the delegate is required to purchase the Own Room Upgrade (via salary sacrifice) when bringing a partner.

Partner registration may either be:

• Paid directly to DNA Events, or
• Deducted through PSK as a post-tax payroll deduction - 12 fortnightly deductions of $291.66 commencing 9 November 2026.

Partner registration is not salary sacrificed and therefore does not receive any taxation benefits.

Yes, daily breakfast is included during your stay at the hotel.

Lunch and dinner is included on Saturday and Sunday.

Please include these during registration. We will ensure dietary requirements are accommodated across all group functions.

During registration, guests will have the opportunity to nominate their preferred colleague or request a own room upgrade, subject to availability.

Business casual for conference sessions and smart casual for evening events.

Yes. The event app will include your full itinerary, schedule, notifications, and key event information. You will be notified once it is available to download.

Yes. The itinerary will include some free time for attendees to explore Tokyo or enjoy personal activities.

All Conference sessions will be held onsite at Hyatt Regency Tokyo.

Yes. Before landing in Japan, all visitors must complete a digital entry form (immigration and customs) prior to arrival. As exact requirements can change, we won't publish a direct link here. We'll send you the most current information and instructions along with your e-tickets a few weeks prior to departure.

Visa requirements vary depending on your nationality. Most Australian passport holders do not require a visa for short stays, however it is your responsibility to check current entry requirements prior to travel.

May is one of the best times to visit Tokyo, with mild temperatures typically ranging between 15°C and 25°C. Conditions are generally comfortable with low humidity.

Japan operates on Japan Standard Time (JST), which is GMT+9.

Japan uses Type A plug sockets with 100V power. Australian travellers will require a travel adapter.

The local currency is Japanese Yen (JPY). Credit cards are widely accepted, however it is recommended to carry some cash for smaller purchases.

Complimentary cover included

Travel insurance is automatically provided for all staff and partners attending PSK Conference 2027. PSK has arranged complimentary cover with Chubb, so there is no need to arrange separate insurance.

• Unlimited emergency medical cover and evacuation
• Trip cancellation and disruption cover
• Baggage, belongings and personal liability
• 24/7 emergency assistance from Chubb on +61 2 8907 5995

• Police: 110
• Fire / Ambulance: 119

For any enquiries, please email events@dnaevents.com.au or call +61 2 8084 6923 and our team will be happy to assist.

Please contact local emergency services first if urgent assistance is required, then notify the DNA Events & Travel team as soon as possible so we can assist further.