Travel insurance
Complimentary cover included
PSK has automatically arranged travel insurance for all staff and partners attending the Tokyo conference. As this cover is included in your conference travel arrangements, there is no need to arrange separate insurance.
The information below summarises the travel insurance automatically provided to delegates - including key areas of cover, pre-departure considerations and how to access assistance overseas. This summary is provided as a general guide only. Please refer to the policy schedule and full policy wording for complete details.
The essentials
Key travel insurance facts
Who is covered?
Additional travel
Cover is provided for the conference. If you have additional leisure travel planned either side of the conference exceeding 10 days and/or outside of Asia, please contact Nadia Abbassi so we can confirm your coverage.
nabbassi@jmdross.com.auEmergency help - Chubb Assistance
What's covered
MAIN COVERAGES
Medical help overseas
Unlimited emergency medical cover, evacuation and related travel costs.
Trip changes
Cover for cancellation and disruption costs where the policy responds.
Bags & belongings
Up to $20,000 baggage and business property, $10,000 electronics, $5,000 money and travel documents.
Personal liability
Up to $10,000,000 in personal liability cover.
Evacuation & rescue
Includes natural disaster or political evacuation and search and rescue benefits.
Rental car excess
Up to $10,000 rental vehicle excess cover.
Before you travel
Pre-existing medical conditions
If you have an existing medical condition, please check before you travel that you are fit to travel and that your situation falls within the policy terms. Emergency medical treatment overseas is covered, but routine treatment, buying regular medication overseas, or travel against medical advice may not be covered.
- Speak to your doctor to confirm you are fit to travel if you have an existing condition.
- Obtain a confirmation letter from your doctor stating you are fit to travel.
- Bring enough regular medication with you for the whole trip.
- Do not travel to seek treatment for a known condition.
- If you are unsure, ask before you leave.
What is a "Pre-Existing Medical Condition"?
(a) Any illness, injury, medical or dental condition, disease or disability for which treatment, medication or advice (including advice for treatment) has been received or prescribed by a doctor in the twelve (12) months immediately prior to the covered person's journey; or
(b) The symptoms of any illness, injury, medical or dental condition, disease or disability which a reasonable person in the circumstances would be expected to be aware were caused by an underlying condition at the time of booking their journey.
If you have a condition fitting the above definition, as long as you have received confirmation from your doctor that you are fit to travel, no further underwriting is required and cover will be provided, subject to the policy terms and conditions.
24/7 support
EMERGENCY HELP
- 1
Call local emergency services first. In Japan, dial 119 for ambulance or fire, and 110 for police.
- 2
Get medical help straight away. Go to the nearest hospital or follow the advice of local responders.
- 3
Call Chubb Assistance on +61 2 8907 5995 as soon as you can for help with treatment, evacuation or urgent travel support.
- 4
Keep your documents. Save receipts, medical reports, police reports and travel confirmations.
Before you go: keep your insurance details, Chubb Assistance number, passport and itinerary handy while you travel.
Save these to your phone
Policy documents
Download and save these documents so you can access them easily while travelling.
Good to know
Frequently asked questions
I take medication for a pre-existing condition. Do I need to notify the insurer?
Provided your doctor has confirmed you are fit to travel, there is no requirement to notify the insurer. However, please bring an adequate supply of all necessary medication for the duration of your trip, as replacement medication purchased overseas is not covered.
Do I need to disclose pre-existing medical conditions?
No, provided your doctor has deemed you fit to travel and provided you with a letter of confirmation. You should still carry sufficient medication and documentation for your condition.
I am pregnant. Will this insurance cover me?
Yes, coverage is available; however, it is limited to Medical Expenses, Emergency Evacuation and Additional Expenses. This provides cover for emergency treatment, provided you are not travelling against medical advice.
What happens if I require medical assistance and have consumed alcohol?
The policy does not specifically exclude medical claims where alcohol has been consumed, and cover may still apply for medical expenses arising from injury or illness. Please note no cover is provided for claims involving a rental vehicle or incidents if your blood alcohol level exceeds the legal limit at the time and place of the incident. For further details, please refer to the Product Disclosure Statement (PDS).
What happens if my belongings are lost or stolen?
If your belongings are lost, please provide supporting evidence such as photos of the items and a report from the relevant location (e.g. hotel or shopping centre lost property report). If your belongings are stolen, you must obtain a police report as soon as possible. We strongly recommend taking photos of valuable items prior to departure.
Do I need to arrange my own travel insurance?
No. Travel insurance is automatically provided for all staff and partners attending the conference - no action is required on your part.
Can I take out my own travel insurance?
Yes, you can take out your own personal travel insurance if you prefer, however in that case you will not be covered under the PSK Travel Insurance policy.
What should I do if I need medical assistance overseas?
Seek medical attention immediately and contact Chubb Assistance on +61 2 8907 5995 as soon as possible.
What do I need to do to lodge a claim?
To lodge a claim, liaise with PSK who will assist you throughout the claims process. Please provide as much supporting information as possible, including receipts, photographs, reports and any other relevant documentation.
What happens if I don't follow policy requirements?
Failure to comply with policy conditions (e.g. obtaining required reports or approvals) may affect your ability to claim.
Do I need to carry any insurance documentation?
Yes. You should carry a copy of your insurance details, emergency contact numbers and policy summary while travelling.
Who do I contact for help during the trip?
Contact Chubb Assistance on +61 2 8907 5995 for urgent issues.
Is this a full summary of the policy?
No. This is a general overview only. Delegates should refer to the full policy wording and schedule for complete terms, conditions, exclusions and limits.
Who should I contact if I have further questions about the complimentary travel insurance policy?
Please contact Nadia Abbassi at nabbassi@jmdross.com.au for any further questions relating to the Complimentary Travel Insurance Policy.
Email nabbassi@jmdross.com.auRegistrations close Saturday, 31 October 2026